Clinic Policies

Accepted forms of Payment

Here are Animal Hospital of Lanesville, we strive to provide excellent care for each and every patient we serve. In order to achieve this, we must require payment at the time that services are rendered. 

To start, you will be responsible for the cost of the exam and rabies vaccination. Following the exam, you will be provided with an estimate for any additional treatment(s) needed, which will only be performed with your approval, and once payment is collected.

Our accepted forms of payment include:

• Visa, Mastercard, Discover, and American Express
• Cash
• Check (with valid address, phone number, and drivers license #)
• Care Credit
• Scratch Pay
• Vouchers (Floyd County Animal Rescue League, Harrison County, and Kentucky Humane Society)

If you need financial assistance for your pet’s medical care, please contact either Floyd County Animal Rescue League or Kentucky Humane Society. (Harrison County Vouchers are only for spaying and neutering.)

Should you have any questions about our payment policies, please do not hesitate to contact our front desk.

Rabies

For the safety of our staff, clients, other pets, and the community at large, your pet is legally required to have an up-to-date rabies vaccine. (The only exception to this rule is pets under the age of 13 weeks.) 

Upon making an appointment with us, you will be asked to provide proof of rabies. This can ONLY be in the form of either a rabies certificate or an invoice containing the date and location of the vaccination. The rabies tag is NOT a valid form of proof. 

You may either email the appropriate documentation to lanesvilleanimal@gmail.com prior to your appointment or bring a copy along with you. If you are unable to provide this information, a rabies vaccination will be administered to your pet during their exam at your expense. Please note that as our team is busy providing care to patients, we cannot call during your appointment to obtain this information from a previous veterinary clinic.

We appreciate your cooperation. 

Emergency

If your pet is experiencing a medical emergency, please call us at 812-952-3643 to speak with our staff. If we are unable to provide the medical care your pet needs, we will refer you to an emergency clinic. For emergencies that occur after hours, please contact one of these clinics directly for assistance.

• Metropolitan
• Blue Pearl
• Jefferson

Euthanasia

The most difficult part of having a pet is having to say goodbye. When the time comes to make this difficult decision, we will be here for you. We try our best to schedule a time when there aren’t many others in the building to make it as comfortable as possible throughout the entire process.

When you arrive with your pet, we will direct you to a room and let you decide if you would like your pet cremated or if you would like a home burial. For cremation, you may choose either private or communal. We use a company called Pet Angel. After signing the proper paperwork, we will then collect payment.

To begin, we will sedate your pet. It will take about 10 minutes for them to completely fall asleep. We will give you your privacy during this time, but don’t worry – we won’t be far if you need anything.

When you are ready, we will take your pet into a separate room for the euthanasia. Please note, we do not do this in front of you, no exceptions. This is so that we can provide you and your pet with the most comfortable experience as possible.

If you have chosen to do a home burial, we will wrap your pet nicely in a blanket and bring them to your car for you. If you choose to have them privately cremated, Pet Angel will return their remains within 7-10 days and we will call you when they arrive. They will be returned in a very nice wooden urn with flowers engraved on the top and a certificate of cremation. Pet Angel also provides information about grief and the loss of your pet.

Rescheduling / Missed Appointments

Please remember to be courteous and let us know if you will be late or cannot make it to your designated appointment time. Appointments are limited so this helps to ensure that we can serve as many pets as possible each day. 

If you miss too many appointments without letting us know, or if you are frequently late by more than a couple of minutes, you may be asked to pay a deposit when scheduling appointments.